Pickering | Where I've Been

RESUME

Transitioned a siloed, globally-distributed design team into a collaborative and inclusive team through culture, mentorship, relationship-building, and knowledge sharing
Manage design team of 6 direct reports, successfully guiding and mentoring both senior designers as well as entry-levels through appropriate career ladders to help achieve individual goals
Implemented accessibility QA into design review process and introduced cross-functional team to successfully shepherd changes
Championed pitch and successful buy-in of Pendo software to key leadership stakeholders
Critical founding member of Pendo success team, led the setup and buildout, and managed ongoing maintenance and governance to bring data into the product and design decision-making process; led this process across 6 different web and mobile applications across diverse business units to unify how user behavior is reported and data is tracked
Established culture of measuring delivery success, built out process to measure release, adoption, retention, and satisfaction through combination of quantitative and qualitative tools in Pendo
United teams around a strategic vision and direction towards building a shared design system for consistent design, development, and look/feel across suite of applications

Design lead in nurturing largest business contract through delivery of pet daycare booking feature with overwhelming satisfaction
Successfully delivered to a larger market brand new daycare and boarding booking features for pet businesses

Lead research, prototyping, and testing for high profile projects including a Personalized Course-Taking Experience, Site Navigation Redesign, Assessment-Taking Experience, and Improved Administrator Experience
Overhauled Relias’ platform navigation to accommodate new features and functionality while improving information architecture, user flows, and task times -- 98% decrease in pageviews on bottleneck page
Redesigned non-responsive ‘desktop’ UI to be responsive and accessible down to mobile device viewports
Integrated UX into Scrum framework while collaborating closely and managing UX decisions for up to 6 dev teams
Experienced collaborator across departments in preparation of product launches
Experienced presenter and defender of design decisions in front of product, engineering, and executive leadership
Defined styles and design patterns to improve design consistency and reinforce brand identity
Applied WCAG 2.0 guidelines to ensure web-accessible color contrast and font readability

Certified ScrumMasterⓇ (CSM), Leadership, Product/Design Strategy, Research Methods, Wireframing/Prototyping, Testing, Mentoring, Human Behavior, Communication, Collaboration, Relationship-building, Data Analysis, Design Thinking, Mobile-first, Agile Methodologies, Figma, Adobe XD, Sketch, Axure, Screen Studio